Privacy policy

Last updated: October 17, 2025

Olive & Ciboulette (“we,” “us,” “our”) operates this website and online store (the “Services”). Our store is hosted by Shopify, which enables us to process orders, payments, and customer interactions securely.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, purchase from, or otherwise interact with the Services. If there’s any conflict between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy controls.

By using or accessing our website, you acknowledge that you’ve read and understood this Privacy Policy.


1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This includes:

  • Contact information: name, email, billing address, shipping address.
  • Payment & transaction data: payment method details (processed securely by Shopify and payment partners), order history, refunds, or exchanges.
  • Account information: login credentials, preferences, saved addresses.
  • Communications: messages or emails sent to us (e.g., customer support, inquiries).
  • Device & usage data: IP address, browser type, device identifiers, pages viewed, and interactions with our website (via cookies and analytics).
  • Inferences: interests or preferences inferred from purchases or browsing.

We do not collect sensitive personal data unless required for fraud prevention or legal compliance.


2. Sources of Personal Information

We collect information:

  • Directly from you: when you browse, place an order, or contact us.
  • Automatically: via cookies, pixels, and similar tracking technologies.
  • From service providers: payment processors, shipping partners, and analytics tools.
  • From Shopify: which provides hosting, checkout, fraud prevention, and analytics features.


3. How We Use Your Personal Information

We use personal information to:

  • Provide and improve the Services: process payments, fulfill and ship orders, manage accounts, and personalize your experience.
  • Communicate with you: respond to inquiries, send order confirmations and updates.
  • Marketing and advertising: send promotional content or show relevant ads (you can opt out anytime).
  • Security and fraud prevention: verify identity, detect fraud, and maintain website integrity.
  • Legal compliance: meet tax, accounting, and regulatory obligations.
  • Business operations: manage vendor relationships, logistics, and legitimate business activities, including approved white-label partnerships where restaurants or retailers sell our product under their branding by written agreement.

Lawful bases for EU/UK processing (where applicable):

  • Contract: to fulfill your order or provide services.
  • Legitimate interests: to secure, improve, and market our business.
  • Consent: for certain emails, cookies, and advertising.
  • Legal obligation: for compliance with tax, accounting, and regulatory duties.


4. How We Share Personal Information

We share personal information only as necessary to operate our business:

  • Service providers: Shopify (hosting, checkout, payment), shipping partners, analytics, and marketing platforms.
  • Business partners: approved resellers or white-label collaborators under written agreements.
  • With your consent: when you opt into communications or integrations (e.g., social login).
  • Within our business group: for internal administration and compliance.
  • Legal and safety purposes: to comply with law, enforce terms, or protect our rights and customers.

We do not sell or rent personal information.


5. Relationship with Shopify

Our Services are hosted by Shopify Inc. Shopify collects and processes data about your interactions with our site to operate and improve its platform (e.g., analytics, fraud protection, checkout).

In some cases, Shopify is an independent controller for data it processes to improve its own services.

For details or to exercise your data rights with Shopify, visit:


6. Cookies and Tracking

We use cookies, pixels, and similar technologies to:

  • Operate core site functionality (cart, checkout).
  • Remember preferences.
  • Analyze site performance and improve experience.
  • Support advertising and retargeting.

You can manage cookies in your browser or use your region’s Global Privacy Control (GPC) setting. Where required, we’ll request cookie consent via banner.


7. Data Security and Retention

We take reasonable precautions to protect your data, but no method of transmission or storage is perfectly secure.
We retain information only as long as necessary to:

  • Fulfill orders or provide services.
  • Meet legal and tax requirements.
  • Resolve disputes or enforce agreements.

When data is no longer needed, it’s deleted or de identified.


8. Your Rights and Choices

Depending on where you live, you may have rights such as:

  • Access: request a copy of your personal information.
  • Correction: update inaccurate information.
  • Deletion: request deletion of data we hold about you.
  • Portability: request a copy in a structured, transferable format.
  • Opt out: stop marketing emails or targeted ads.
  • Withdraw consent: for processing activities requiring consent.
  • Object/Restrict: certain types of processing (EU/UK).

You can exercise these rights by emailing oliveciboulette@gmail.com.

We may need to verify your identity before processing your request.

For information Shopify controls (e.g., checkout or platform data), visit the Shopify Privacy Portal.


9. International Transfers

We and our service providers may process your information outside your country, including the U.S. and Canada.
When data is transferred from the EEA or UK, we rely on Standard Contractual Clauses or equivalent legal mechanisms.


10. Children’s Data

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from minors.

If a parent or guardian believes a child has provided information, they can contact us to request deletion.


11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law or operations.

The updated version will be posted here with a revised “Last updated” date.

Material changes will be communicated as required by law.


12. Contact Information

For privacy questions, data requests, or complaints, contact:

Olive & Ciboulette
Attention: Hugo Couton, CEO
Email: oliveciboulette@gmail.com
Address: 4189 Halifax Street, Burnaby, BC V5C 0H9, Canada